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Frequently Asked Questions
Is FilesDesk available now?
Yes! FilesDesk is now available for download. You can download it for Windows 10 and above, and get started with 15 free credits. Visit our download page to get started today!
What platforms does FilesDesk support?
FilesDesk is designed specifically for Windows 10 and Windows 11 (64-bit). We're focusing on delivering the best possible experience for Windows users first.
How does the AI file renaming work?
FilesDesk uses advanced AI to analyze your file names and content, then suggests intelligent renaming patterns. You can also create custom templates for consistent naming across your files. All processing happens locally on your computer for maximum privacy.
Is my data safe? Do you upload my files?
Absolutely. Your files are processed entirely on your local computer. We never upload your files or their contents to our servers. Your privacy and data security are our top priorities. Learn more in our Privacy Policy.
What's included in the free trial?
The Starter plan includes 15 free credits to try FilesDesk risk-free. Each file rename typically uses 1 credit. This lets you test all features before committing to a paid plan.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period.
How do I start using my subscription credits?
IMPORTANT: After purchasing a subscription or starting your free trial, open FilesDesk, go to Settings, and select "FilesDesk AI" as your AI model. This ensures you use the included AI service with your credits instead of needing your own API keys.
What file types are supported?
FilesDesk supports all common file types including documents, images, videos, audio files, archives, and more. If Windows can see it, FilesDesk can rename it!
How do I get support after purchase?
All paid plans include email support at support@filesdesk.app. Pro plan users get priority support with faster response times. We typically respond within 24-48 hours.