Shipping & Delivery Policy

Digital Product - Instant Delivery

FilesDesk is a software application that is delivered digitally via download. There is no physical product that requires shipping, packaging, or postal delivery.

How to Access FilesDesk

Step 1: Purchase

After completing your purchase or subscription signup through our website, you will receive immediate access to FilesDesk.

Step 2: Download

You can download FilesDesk in two ways:

• From Our Website: Visit filesdesk.app/download and download the installer
• From Your Account: Log in to your account and access the download link from your dashboard

Step 3: Install & Activate

Run the installer on your Windows computer and follow the on-screen instructions. Log in with your account credentials to activate your subscription and start using FilesDesk.

Delivery Features

System Requirements

Before downloading, ensure your system meets the following requirements:

• Operating System: Windows 10 (64-bit) or Windows 11
• Processor: Intel Core i3 or equivalent (or better)
• RAM: Minimum 4 GB (8 GB recommended)
• Storage: At least 200 MB of free disk space
• Internet: Required for activation and AI features

Download Support

Download Failed or Interrupted?

If your download fails or is interrupted:

1. Check your internet connection
2. Clear your browser cache and try again
3. Try downloading using a different browser
4. Contact support at support@filesdesk.app

Can't Find Your Download Link?

If you can't locate your download link:

• Check your email inbox (and spam folder) for the purchase confirmation
• Log in to your account and visit the Downloads section
• Contact us at support@filesdesk.app with your order details

Installation Issues?

If you encounter problems during installation:

• Ensure you're running the installer as Administrator (right-click → Run as Administrator)
• Temporarily disable antivirus software during installation
• Check that you meet the minimum system requirements
• Contact our support team for personalized assistance

Multiple Devices

Depending on your subscription plan, you may install FilesDesk on multiple devices:

• Starter Plan: 1 device
• Pro Plan: Up to 3 devices
• Business Plan: Up to 5 devices

You can manage your device activations from your account dashboard. Simply download and install FilesDesk on each authorized device.

Updates and Upgrades

Software updates and upgrades are also delivered digitally:

• Automatic Updates: FilesDesk can automatically check for and install updates
• Manual Updates: Download the latest version from your account or our website
• No Additional Cost: All updates are free for active subscribers

License Delivery

Your FilesDesk license is also delivered digitally:

• License key sent to your email after purchase
• License information available in your account dashboard
• Automatic activation when you log in to the application
• No physical license certificate or media

Data Privacy & Security

When you download FilesDesk:

• Downloads are served over secure HTTPS connections
• Installer files are digitally signed to prevent tampering
• No personal data is required for the download itself
• Your payment information is never stored on our servers

For more information, see our Privacy Policy.

Refund Policy

Since FilesDesk is a digital product with instant access, our refund policy differs from physical goods:

• 2-Day Money-Back Guarantee: Request a refund within 2 days of purchase
• No Shipping Costs to Refund: Since there are no shipping fees, refunds cover only the software price

For full details, see our Refund Policy.

International Availability

FilesDesk is available for purchase and download in most countries worldwide. However, some restrictions may apply based on:

• Local laws and regulations
• Payment processor restrictions
• Trade sanctions or embargoes

If you're unable to purchase from your location, please contact support@filesdesk.app for assistance.

Contact Information

For any questions about downloading, installing, or accessing FilesDesk, please contact us: